FAQ's

Is it safe to order online?

Of course. Republic of You use GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information. If however you still feel uneasy about ordering online please contact us to arrange payment.

Are my personal details safe with Republic of You?

Republic of You practices safe e–commerce. We do not store credit card details and do not share any of our customers' information with any other parties.

How can I place an order?

Online using PayPal or your credit card. We accept Visa, Mastercard, Diners Club and AMEX.

What are the returns/exchange policy?

Our Returns Policy is just a click away: See Returns & Exchanges in the footer menu.

What if my goods are damaged or faulty?

We check everything before sending them to our customers however if something is found to be damaged or faulty on delivery, please contact us within 2 days of receiving your goods and we can exchange the faulty item for you. The item needs to be returned as it was received: unworn, unused and with labels intact.

Pre-Orders:

Pre ordering is a great way to ensure that you are the first to receive and don’t miss out on an item from a new collection.

How do I place a preorder?

Placing a pre order is just the same as placing a normal online order, although you will not receive your item until the new collection has arrived.

To place a pre order, select the size you would like to purchase, and click 'add to bag' to go through the payment process like a normal online order.

When will I be charged?

Payment for your pre order item is instant. You will be charged via your nominated payment method as soon as the order is placed.

Can I change my mind on a pre order?

All pre orders placed are final. We cannot refund any chance of mind orders from our online store.

How do I know when my pre order item will be sent?

There is an estimated arrival date listed above each pre order item. This can be subject to change depending on when we receive the item.

We like to keep our customers in the loop! In the case of any changes to your delivery time, you will hear from us!

As soon as your pre-ordered item arrives in stock, we will send out that day. You will receive an email notifying you that your item has been sent.